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Address Change

If you need to change the shipping address, please contact us at with your order number, the current shipping address, and the new address that you would like to change to. We can change the address before your order leaves our facility! If your order leaves our facility, we can't change it anymore.

Defective/Misprinted Items

If the item arrives defective, we will have it remade and resent for free. In this instance, please send an email to cs@petacle inclosing a picture of the defective item as well as the order number. We will remake the item and ship it out as soon as possible.

Please note that whatever size, color, and image you upload will be printed on your item. If the incorrect size, color, or image is selected and sent out by you, Petacle is not responsible for replacing these items.

Product Image Disclaimer

Please note that although we make every effort to produce our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise due to changes in screen resolution. Please contact us with any questions about the color, material, or size of any item before purchasing.

Order Cancellation

Since all Petacle's products are custom-made products and we will sent the order for processing very soon, once the order is submitted,  it can no longer be canceled or changed.